Silver Deepak Stand with Mayur Design

7-Day Hassle-Free Return & Exchange Policy

At Gaargi, we believe in offering you a seamless shopping experience, which is why we offer 07 days hassle-free returns and exchanges from the date of delivery. Additionally, you have

Return Process:

• When returning any product, a nominal return charge of Rs. 70 will be applicable, which the customer is kindly requested to cover. This fee helps us maintain our service quality and ensures a smooth return process.
• We offer reverse pick-up services at an additional cost of Rs. 70, subject to availability in your area. The courier company will attempt to pick up the shipment twice. If the pickup attempt fails, you will need to ship the item back to our address. Reverse pick-up is available only in areas where the service is operational.

Refund and Exchange:

• For prepaid and COD orders, the refund will be credited to your bank account within 7 working days after the return pick-up. The refund amount will equal the value of the returned product(s), excluding any shipping charges.

Important Note on Unboxing:

To enhance our return and exchange process, we request that you record an unboxing video when opening your package. This video helps us:

1. Understand the issue accurately and resolve it quickly.
2. Process your return or refund request efficiently.

Please attach the unboxing video along with your return request to expedite the process.

Refund Timeframe:

• Once the return is processed, please allow 7 days for the refund to be reflected in your bank account.

Additional Terms:

• Once a product is exchanged and delivered, no further exchanges or refunds will be applicable for that order.
• For partial paid orders, if the customer refuses to accept the order at delivery, the pre-paid amount will not be refunded.

How to Request a Return/Exchange

1. Log in to Your Account:

   • Use your registered email and password to access your account on our website.

2. Go to the Orders Section:

   • Click on the "Orders" option in your account dashboard.

3. Select the Order:

   • Find the order containing the item you want to return or exchange and click on it.

4. Click the Return Button:

   • Choose the item(s) for return and click the "Return" button.
   • Provide a reason for the return or exchange (e.g., wrong size, defective product).

5. Wait for Approval:

   • Once your request is submitted, we’ll review and approve it.
   • You’ll receive a reverse shipment notification via email with further instructions.
   • We accept exchanges within 1-2 days of delivery.
     
     
   • We deliver exchange product after receiving return product at our warehouse.

6. Ship the Item Back:

   • Follow the instructions in the reverse shipment notification to send the item back.

7. Receive Refund or Exchange:

   • After we receive and inspect the item, we’ll process your refund or send the exchange item.

For any queries or concerns, feel free to contact us at our customer support portal or email support@gaargi.com.
For faster assistance, reach us on Instagram @gaargi.
Our team is available from
Monday-Saturday, 10 AM-6 PM,
and we prioritize resolving all pending queries the next day.